United Breaks Guitars (Song 2)

Dave Carroll's song "United Breaks Guitars (Song 2)" is a poignant and satirical commentary on his frustrating experience with United Airlines. The song is a follow-up to his viral hit, "United Breaks Guitars," which detailed how the airline's baggage handlers damaged his guitar and the company's subsequent refusal to compensate him. In this sequel, Carroll continues to express his dissatisfaction with United's handling of the situation, highlighting the lack of accountability and empathy from the airline's representatives.

The lyrics are filled with a mix of sarcasm and genuine frustration. Carroll addresses Mrs. Irlwig, presumably a representative from United Airlines, questioning the sincerity of her apologies and pointing out the absurdity of the situation. He mentions the $1,200 repair cost for his guitar, which United refuses to cover, and criticizes the airline's flawed policies that allow such negligence to go unaddressed. The repeated refrain of "we could be best buddies, but our friendship has been muddied" underscores the potential for a positive resolution that is continually thwarted by the company's unwillingness to take responsibility.

Carroll's use of metaphors, such as comparing the silence from United to a submarine and his situation to the stranded Apollo 13 mission, vividly illustrates his sense of abandonment and isolation. The song not only serves as a personal grievance but also as a broader critique of corporate indifference and the often impersonal nature of customer service in large companies. Through his music, Carroll effectively channels his frustration into a creative and impactful protest, resonating with many who have faced similar experiences with corporate bureaucracy.